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Analyzes Incidents to identify service restoration actions to be taken
Performs Incident investigation diagnosis and resolution
Monitors the status and progress towards resolution of assigned Incidents
Assists with the fulfilment of Service Requests
Assists with the detection and recording of possible Problems
Keeps affected business partners informed about progress
Escalates the process as necessary per established escalation policies
Provides hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
Provides basic support of telephony and UC systems
Provides support of conference room audio video equipment
Maintains accurate hardware and software inventory and configuration information
Creates knowledge articles for publication to technical and non-technical personnel
Provides basic training to end users on ad-hoc basis
Work as part of an on-call shift rota for out of hours IT support
For more details: Energy Audit Video
Job details
Undefined | |
0 - 80000 Hour |
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