Check with seller PC Support Engineer

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Customer Service Published date: August 17, 2017

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Analyzes Incidents to identify service restoration actions to be taken


Performs Incident investigation diagnosis and resolution


Monitors the status and progress towards resolution of assigned Incidents


Assists with the fulfilment of Service Requests


Assists with the detection and recording of possible Problems


Keeps affected business partners informed about progress


Escalates the process as necessary per established escalation policies


Provides hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals


Provides basic support of telephony and UC systems


Provides support of conference room audio video equipment


Maintains accurate hardware and software inventory and configuration information


Creates knowledge articles for publication to technical and non-technical personnel


Provides basic training to end users on ad-hoc basis


Work as part of an on-call shift rota for out of hours IT support


For more details: Energy Audit Video

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0 - 80000 Hour

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