Check with seller Desktop Engineer

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Engineering - Architecture Published date: July 22, 2017


Effective prioritisation, ownership and resolution of logged incidents within agreed SLAs, working as a wider team to maintain effective incident queue management, awareness and correct use of key process and escalation points.

Perform PC upgrades where required using defined internal processes.

Perform imaging of workstations (both laptops and desktops) where required.

Be a dedicated support point of contact for selected premium support customers.

Ensure good working knowledge of internal workstation environment and associated products, including customer eligibility criteria, pricing and key escalation points.

Provide where required IT support for special events including but not limited to new joiner and acquisition inductions and executive events.

Provide appropriate IT support needs where requested for company acquisitions groups, working as part of a wider integration project team.

Document processes where requested, ensuring they remain relevant and up to date.

Work effectively with external suppliers who are used to deliver components of our service, such as data recovery and IT consumable provision.

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