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Real Estate Published date: August 5, 2017



Identify and assess customers’ needs to achieve satisfaction by processing voicemail and/or written correspondence, complaints and disputes

Gather records from all relevant sources pertinent to specific inquiries and matters; review them for completeness and accuracy and position accounts for appropriate and timely follow-up

Identify and resolve problems in a timely manner, develop alternative solutions, use reason even when dealing with emotional situations

Review and analyze accounts by examining historical data, evaluating past efforts, using intuition and utilizing information received in a variety of formats (i.e. written, verbal, etc.) and from a variety of sources (i.e. consumer, consumer’s representatives, Credit Reporting Agencies, regulatory entities, etc.)

Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specifics of issues and clarifying information where necessary 


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