Check with seller Program Lead

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Customer Service Published date: August 10, 2017



·         The Lead will represent programs in community and seek opportunities to enhance professional and positive working relationships with funder and community services.

·         The Lead will be responsible to oversee the recruitment needs of the program

·         The Lead will support coordinators to address complex service issues in order to prevent and mitigate risk.

·         The Lead is responsible to be on call 24 hours a day/7days a week to respond to client emergencies and support Coordinators with urgent issues.

·         The Lead will work with the Manager to review and respect the program financial allocations and budget.

·         The Lead will support the continuous quality improvement of program to ensure excellent service delivery to clients.

·         Lead will support new and existing initiatives of the Ministry of Community and Social Services related to the Familyhome Program

·         Coordinate and provide Familyhome support in accordance with program criteria.

·         Develop a comprehensive support plan for each client receiving supports.

·         Screen and match Familyhome Providers, Respite Providers and Support Workers.

·         Responsible to understand a variety of complex issues including financial, social, cultural and emotional requirements of clients and caregivers.

·         Develops and is accountable for each individual service plan and its respective client budget

·         Represents program to professionals and community on an individual and group basis.


For more details: Telematics System Video

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