Check with seller Program Lead

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Customer Service Published date: August 10, 2017

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·         The Lead will represent programs in community and seek opportunities to enhance professional and positive working relationships with funder and community services.


·         The Lead will be responsible to oversee the recruitment needs of the program


·         The Lead will support coordinators to address complex service issues in order to prevent and mitigate risk.


·         The Lead is responsible to be on call 24 hours a day/7days a week to respond to client emergencies and support Coordinators with urgent issues.


·         The Lead will work with the Manager to review and respect the program financial allocations and budget.


·         The Lead will support the continuous quality improvement of program to ensure excellent service delivery to clients.


·         Lead will support new and existing initiatives of the Ministry of Community and Social Services related to the Familyhome Program


·         Coordinate and provide Familyhome support in accordance with program criteria.


·         Develop a comprehensive support plan for each client receiving supports.


·         Screen and match Familyhome Providers, Respite Providers and Support Workers.


·         Responsible to understand a variety of complex issues including financial, social, cultural and emotional requirements of clients and caregivers.


·         Develops and is accountable for each individual service plan and its respective client budget


·         Represents program to professionals and community on an individual and group basis.


 


For more details: Telematics System Video


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