Check with seller PC Support Engineer

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Customer Service Published date: August 17, 2017


Analyzes Incidents to identify service restoration actions to be taken

Performs Incident investigation diagnosis and resolution

Monitors the status and progress towards resolution of assigned Incidents

Assists with the fulfilment of Service Requests

Assists with the detection and recording of possible Problems

Keeps affected business partners informed about progress

Escalates the process as necessary per established escalation policies

Provides hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals

Provides basic support of telephony and UC systems

Provides support of conference room audio video equipment

Maintains accurate hardware and software inventory and configuration information

Creates knowledge articles for publication to technical and non-technical personnel

Provides basic training to end users on ad-hoc basis

Work as part of an on-call shift rota for out of hours IT support

For more details: Energy Audit Video

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