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Healthcare Published date: August 18, 2017

Hello,


Coordination of pre-install activities (following processes, completing installation forms and statements of work, scheduling installations, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc.)


Configuration of software according to customer specifications.


Post installation support including fielding calls to the appropriate support personnel.


Additionally, the role will assist customers with maximizing the utility of Respironics software by appropriately configuring the software and training end-users to meet individual customer needs. 


Researching, recording, and providing appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.


Working with Account Managers on customer issues and quotations.


Must maintain technical expertise with both Respironics sleep therapy and sleep diagnostics products and their usage as well as general networking and PC skills.


Creating and updating documentation including internal knowledgebase articles and standing order processes.


Maintaining hosted Microsoft Windows Server and IIS applications including troubleshooting, patching and performance monitoring.


For more details: Mobile App Explainer Video


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