Check with seller IT Support Officer

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Customer Service Published date: August 24, 2017


To provide high quality and responsive customer facing desktop support (1st line)

Resolve routine IT equipment issues and deliver Change Requests as assigned

Commission and decommission computer assets using predefined procedures; g. printers, pc's, memory sticks, office moves, etc

Perform backups as required, resolving issues using existing procedures and escalating unresolved issues to secondary support

Process Network Account changes for Starters, Leavers and Movers

Demonstrate approved IT fixes/workarounds to End Users

Provide IT administration support as required for the smooth functioning of the IT department; e.g. maintenance of the various IT registers (e.g. asset register, backup register, etc), stock level register, raising requisitions, IT web page, etc

Provide support to IT projects as required

Provide written reports as required

For more details: Talent Management Video

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