Check with seller IT Support Officer

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Customer Service Published date: August 24, 2017

Hello,


To provide high quality and responsive customer facing desktop support (1st line)


Resolve routine IT equipment issues and deliver Change Requests as assigned


Commission and decommission computer assets using predefined procedures; g. printers, pc's, memory sticks, office moves, etc


Perform backups as required, resolving issues using existing procedures and escalating unresolved issues to secondary support


Process Network Account changes for Starters, Leavers and Movers


Demonstrate approved IT fixes/workarounds to End Users


Provide IT administration support as required for the smooth functioning of the IT department; e.g. maintenance of the various IT registers (e.g. asset register, backup register, etc), stock level register, raising requisitions, IT web page, etc


Provide support to IT projects as required


Provide written reports as required


For more details: Talent Management Video


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